First if all this review is for this Urgent Care only. I have gone to other facilities for Urgent Care Extra that were fantastic. The wait time was 2 hours and they only took back two people before me. I had extreme back pain and was not able to even sit. Once I went back I was walked over for a urine test to make sure I didn't have a kidney infection. I heard a loud yawn, and when I looked over I saw the doctor in a room with his feet up on a chair taking a quick nap. Once He came in he recommended X-rays but his tech was gone for the day. So I went to Steinberg the next day and had my X-rays done. This was two weeks ago. The doctors office will not follow up and get my X-rays from Steinberg. Steinberg won't send my X-rays there because they have no record of this doctor (Dr Murkel) working at this urgent care. This has been discussed with the front desk three times. Since then I have gone to a specialist and found that I have a strained ligament which is extremely painful. And a small fracture in my spine.