| rev:text
| - I'd give ZERO stars if Yelp had the option. Their service dept was incapable of diagnosing problems. They apparently know nothing about older BMW's (633 CSI, 1983) so they had me paying to replace, replace, replace. I replaced the fuel filter and pump (plus 2 hoses) for $1,400! (Part costs $225 and takes 30 minutes to install.)
Once the car was towed back to them THREE times, and spent the entire summer in their lot, they told me it needed new fuel injectors. They stated they didn't "have a crystal ball" so how could they know the bad fuel (they say) that ruined the pump and filter would have any bearing on the injectors? (If you know about cars, you're laughing right now.)
Here is my letter send to them, to which I got NO RESPONSE. If you're buying a BMW, please read this so you know what you may be getting into... then try Chapman BMW!
LETTER TO THEM...
Jeff,
Thank you for your offer of replacing my fuel injectors for about $700, but this is not an option. The car should never have gotten to this point from the onset.. Ms Abbott even said, during our first conversation, " You can't just throw good money after bad." She was correct.
I don't think you understand the agreement under which I had my car diagnosed by your dealership.
Recently, I decided to sell my 28-year old 633 csi. The car is only worth maximum between $500 to $1,000, in today's market. (an undesirable automatic, with blistering paint, broken speedometer, not running.)
Having just stored it for about 2 years, I got a new battery, and tried to crank it up. It wanted to start, and revved again and again, but never fired up. I was hoping it was something simple like a relay switch, hose, vacuum problem... One thing I did not want to do is start replacing everything to find the problem.
I stopped by your dealership twice and spoke at length to Ron before towing my car in. It was imperative that I had the car diagnosed and find the problems before I threw money into a car worth $500 to $1,000.
I towed the car in and days later got the bad news: it was $1,000 as it needed a new fuel pump and filter. I considered having it towed home then, but instead I called back and said I would pay the $1,000. (He called me later to say I needed two hoses replaced, for $100, and the car would be fine, "good to go." This $1,100 mysteriously morphed into $1,400 when I showed up to pay the bill.)
I drove this car to a friend's house to have him use it as a daily driver. Unfortunately he had the car towed back to your shop three times in the next month and a half, and my car spent most of the summer in your lot.
The last time it was towed there, Ron called me to tell me that since the car had bad fuel in the tank, that was "like varnish" when it FIRST came in, that the fuel injectors would have to be replaced.
I said "Are you sure? The car was left with no fuel in the engine, and I had just put a new tank of fresh gas in when I first tried the car." He assured me that fuel goes bad quickly and it was like varnish when it came in.
Bottom line, if I was given the details, from the beginning, that the fuel was LIKE VARNISH - there is no way I would have spent double the the value of the car on repairs. This is unnecessary, and to be told that you "don't have a crystal ball" and could not known, Is plain ridiculous.
(letter shortened to fit Yelp standards)
KO
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