I've been here a couple of times and had no bad experiences. Today though, I got there at 1015 and left around 1. I understand that they are busy, but they should be upfront about wait time. I waited awhile for the gel manicure. Once she was done, I waited some more for an open pedicure chair. Finally after looking around for a bit and getting ready to leave, they moved me to a pedicure chair, where I continued to wait some more. Both the pedicure and manicure were great, but not great enough to make it a three hour affair. It seemed like they were taking too many people for the staff they had. And I'm sorry, don't offer the yelp coupon if you don't want to take it.......