If you are going for "polished" service, you aren't going to get it. The main mission of the Ironworks Cafe is to teach high school youth - down-and-out high school youth - how to work. These aren't the kids from the A crowd, the kind that normally hold down jobs. I love that going there is supporting this great opportunity for youth. I recently learned that one of the youth just got hired on by another area coffee shop. Excellent!
The food is INCREDIBLE. The kind you'd expect to spend $15 for, and you'll get it for half of that price. Most recently I've had the eggs benedict with salmon, an apricot crepe that was so big I had to stuff down the last bites (because I refused to not eat every last bite), and a similar wild mushroom crepe.
Menu changes a lot, but the chef (who while he is making your food is also teaching high school students how to run a kitchen) could work at a five star restaurant.
Not the place to go when you are in a hurry, but worth the wait.