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  • Had a rather disappointing experience here recently that left a very poor impression on me and my party. FOOD: Mediocre and deceiving. The meat in the lobster poutine I had was a bit tough, but tasted well enough with the melted cheese curds. The lobster taco was dry and rather tasteless, though reasonably-sized given its price ($6). The lobster macaroni and cheese in which I hoped to sample was not available, despite being listed on the website's menu. The group I was with had much poorer luck with their food choices: 1) The steam pot they shared ($99) was missing all of the shrimp it was supposed to have. 2) The "four lobster tails" advertised in the menu were actually 2 tails, cut in half. 3) My other friend's lobster tail was so small, it looked closer to a crayfish. CUSTOMER SERVICE: The mediocre and falsely advertised food was one matter, but the manner in which the server dealt with these issues was the most problematic. 1) The waitress did eventually bring out a bowl of shrimp, but when asked about the absence of 4 lobster tails, she stated that "technically, the lobster is in 4 pieces." 2) Despite inquiries, my other friend did not receive one of the items he had ordered until AFTER our bill already arrived. 3) At the end of the meal the server automatically charged us an 18% "large group" gratuity, despite our only having 7 people. While I'm aware some downtown locations use this charge for groups of 6+ people, the server did not inform us ahead of time, and likely knew that she was not going to receive anything close to that high of a tip (or none at all) based on her service. SUMMARY: Given Rock Lobster's reputation, perhaps the other locations are more appealing. This one however, is one that I nor my friends will be returning to.
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