| rev:text
| - Heart and Soul is our go-to, but it was closed last night for a private party. We had been to Gallagher's one time before, it was okay, so we crossed the parking lot for a second visit.
It will be our last.
I thought the Yelps I had read from previous diners were a bit harsh, but last night we got the full "Gallagher's experience". Sign at the reception desk said: seat yourself. We did, after searching thru a mostly empty dining room for a clean table. We sat there maybe 5-6 miutes without a sign of a single staff. I looked at my watch about then---7.45. That's why I know it was twelve minutes later that the server finally showed up, sans menus. She asked for our drink orders and then said, "Oh, I guess you guys want menus?" (Um.,..yeah.) About 5 minutes later, a Hispanic guy shows up with menus and asks if we'd been taken care of. We said yes and he starts to walk away and we are like: wait---leave the menus. He gives us this frantic look, like we are mugging him for the squares of laminated paper, but then he reluctantly hands them over. (Score one for our team!) A few minutes later, our server shows up with our drinks and some menus and she frowns at the menus we had scooped from the guy, puts our drinks on the table and starts to walk away, and DH says: no, wait, we are ready to order. (We did't want to take the chance of losing her!) I got the fish and chips, DH got the Cobb wrap with onion strings. It arrived fast and ice-cold. My chips (fries) were limp and greasy, fish was crispy looking and golden brown, but interior was dry and stringy---can we say over-cooked? DH said his wrap was bland and dry---the tortilla was so bereft of moisture it was sucking the saliva out of his mouth. His onion strings would have been delicious hot---they were surprising good even cold and congealed. He did ask for some mayo to try to lube up the wrap, and seriously---she brought him about a teaspoon in a small black cup. (Gotta watch those food costs!) The manager did do a drive-by a few minutes after we got our drinks but before our food arrived---how can I answer "how's everything guys?" when "everything" is iced tea and water with lemon? (BTW, the iced tea was very good!) He never came by to check in again. Neither did the server, although she did drop off the check about three minutes after the food---that's when DH was able to ask for the mayo.
Like another Yelper, we paid cash so we didn't have to endlessly wait for change and then got the heck out of there. And no, we didn't leave a tip. If our server didn't care about our dining experience, why should I care about her working experience?
Frankly, horrible service and horrible food. You know, we desperately need another reasonably-priced "family" restaurant here in Cave Creek/Carefree---but Gallagher's isn't it. So if you ever wonder why an attractive place with a decently varied menu is always mostly empty---read and believe the Yelps--I think they are only still open because they have like a bazillion tvs and (no pun attended) they are like the only game in town for that level of restaurant.
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