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| - This is the first experience I've had with Z Cleaners and it will be my last. I specifically went to this cleaner because I wanted to ensure that my dress was in good hands and assumed the high prices meant quality and dependability, and I was very wrong.
I brought in a dress to be cleaned for a special occasion, one in which was out of state, and needed by a specific day and time before my flight. Two hours before my dress was to be ready for pick up I received a phone call saying that they unfortunately put a solution on my dress they were unable to remove. I was told my dress was not only not going to be ready, but that it could be completely ruined. They said they needed to soak it for 24 hours to try to undo the damage. I agreed as I really had no option, and was stuck having to make arrangements to make a quick trip to the mall while I was at my destination for the occasion. This was an additional expense and time I did not have prior to the event. Not only that, the solution didn't work, and my beautiful dress was destroyed.
When I arrived back to town I went into the cleaner to pick up my damaged dress and talk to them about the reimbursement for it. They offered me way below 50% of the value of the dress and told me that because due to "depreciation" it wasn't worth more, and continued to tell me that because it wasn't replaceable that it should be worth less, not more. I refused to settle for the insult offer, and was told to wait even longer for a resolution. The owner said that he would need to talk to his "staff" to determine if I deserved more for their error. If I would have been told the dress could have been ruined with a cleaning, I absolutely would have not opted for it. Not only does this place lack in quality, the customer service and disregard for people and their concerns is absurd. If I could rate them zero stars I would. I will hear on Monday as to what they "choose to offer me" and hope that they'll redeem themselves, unfortunately with their track record I feel that it's unlikely. Standby for an update.
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