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  • My family & I have been to this RR several times and have never had a complaint about their customer service, it's always been top notch......however tonight there was kinda a hiccup. The hostess who sat us was none to happy to be at work tonight. To start she didn't greet us as she led us to our table, didn't say two words, then she sat us at a dirty table. We asked her to wipe it down and she did but left it so wet that my husband had to flag her down and ask her for some napkins so we could dry it. She brought us the napkins and still did not say two words to us. Both my husband and I found it upsetting since we've never had any customer service issues at this location. At our first opportunity we asked to speak to the manager, he came promptly and we discussed our concerns with him. He understood our issues, promised us that he would coach the young lady offered to give us 25% off our meal, which we didn't ask for or expect, we were still planning on eating there we just wanted the problem to be addressed with her. He delivered our dinner himself, checked on us several times, even stopped and chatted and then told us he would take care of our entire bill!!! Needless to say we were shocked! It was totally unexpected. The manager, Jim, and the server, Ashley, did an excellent job of turning a bad experience into a great one!
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