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  • 1 Star and Five Guys are not words that belong together, but this location managed to botch this experience with my daughter that bad. I got the little cheese burger, all the way -- usually solid gold, and something I've seen them perfect time and time again. While waiting, the numbers after us were called and called then came the apology for the delay and the anticipated prize -- like opening a Christmas present (went a little far there with my metaphor, but you get the anticipation). Now, I don't disassemble burgers to run a QA check on these guys, they're the masters of burger making on a flat top! First bite -- damn, this is over cooked. I'm hungry, I'll deal with it. Two bites later and that's it, I have a ton of bun left and not enough burger to balance this out. What. The. Hell. Daughter decided to be bold and asked to show the staff the problem. She goes to the counter and waits and waits and is ignored and waits. Then, I'm assuming a manager (black shirt vs red) asked her what she'd like while she explained that it wasn't right. Her reply? What do you want me to do about it? Well, that's when I stepped in and explained that this isn't normal to which I got a reply of: "all of our burgers are 3 oz". I've eaten Five Guys before, thanks, but that was jacked up. I guess she sensed our displeasure after a few minutes and offered to remake it. Eh, I've seen the movie "waiting" (great by the way), and I'm not letting this angry lady show me how special she can make this. To that I decided to leave and told her as much -- haha, no concern there. I've been spoiled by Chick-fil-A caring about their customers. And that's it folks, that's all it took to lose me from ever going back to this location. You can be a jerk to me, but to an 11 year old? Come on!
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