I've been to a fair number of Aveda-branded salons in the US, so this review will be a partial comparison to some of those (hence the reduced star).
The waiting area facilities (in the middle of the salon, pretty hectic rather than relaxing) and waiting experience (given a shot glass-sized dixie cup of tea rather than a large glass/mug of that delish stuff) are really the only things lacking... I think being on Mill/essentially on ASU campus might count for the differences as the typical customer isn't probably interested in those 'standards' that I have come to appreciate. Also, every Aveda salon I've been to has nice bathrooms outfitted with their products. The restroom facilities here were in the hallway and appeared to be shared with a few offices in the building (?). No nice products and pretty grungy looking IMO...
Now to the good stuff -my actual haircut: I requested Jessie per profile on the website and time availability. She was GREAT! Unlike some stylists that are either awkwardly silent or annoying gab-a-holics, Jessie has perfected that balance and was pretty funny to boot. Also, of utmost importance, she actually cut my hair the way I wanted it.
Money-saving tip: check out their website if you're a first-time customer - you'll have several options of discounts. I opted for the $40 haircut