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  • NO FREE WI-FI. I stayed one night with a couple family members over the summer. I loved the new renovations (not entirely sure when they had these done). When we got to our room (lake view) it wasn't cleaned properly. The beds looked like a child made them, there were used glasses around the tv area, some dirty towels on the floor and overall, just a not the best job. We informed the manager and were able to switch rooms no problem, and was even given complimentary breakfast. We ordered room service and had nothing to complain about. It was amazing. However, $4 "delivery charge" is ridiculous don't you think? Thed beds were absolutely awful. They have to be the worst hotel beds I've ever slept on, the pillows were flatter than a pancake and it was overall an awful sleep. We all had some sort of neck/back strain/ache in the morning. We did order breakfast - and again, the food was good. Pricey, but good. They charged the credit card twice for parking - it was only supposed to be once. And they mixed up our parking valet tickets because the car was already brought out - so they brought our car for someone else and got it wrong. This was a huge issue for us, but nothing was done. I would most likely not stay here again.
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