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  • Our visit to Mellow Mushroom on Saturday afternoon was truly a tale of two waiters. We arrived around 2:30 for some drinks and maybe an appetizer or two with a friend. Our waiter showed up, and was sort of a tripping kind of 'dude' guy who used the word 'Word' way too often, but was funny, engaging, and on top of things. We ordered our first round of beers, which came out quickly. Waiter Dude picked up on the fact that my husband likes craft beers, so shortly thereafter he came out with a sample he thought my husband would like. "Dude, if you like the one you've ordered, you've got to try this one." So my husband did. He loved it, and that was ordered for the second round. Waiter Dude came out with the second round of beers and a sample of another new craft beer for my husband to try. We chatted a bit and decided we'd place a few orders for apps: pretzels, hummus and the oven baked wings. Waiter Dude was awesome, and then he disappeared. Like, literally, he disappeared. We didn't see him for another thirty minutes. We had to flag down a waitress and ask her about our food order and to please check on it. Three minutes later, our waiter was out with our food, all apologies about how it was held up by a huge pizza order or something like that. He brought no plates or napkins and said he'd be back with them. And then he disappeared again. For nearly ten minutes. Finally our friend had to get up and go inside to ask for them, and he returned out again, quiet and with apologies, put them down and bailed. My wings were refrigerator cold the instant they came out of the "kitchen" so I seriously doubt they had been held up by busily working on other things. I know this because I didn't bother to wait for the napkins to dig in, I was hungry. The food really wasn't good, and the service went from quirky and fun to terrible in the blink of an eye. We were there mid-afternoon. It wasn't like there was a rush. I certainly didn't see any huge pizza orders leaving the restaurant, or any huge groups entering the restaurant, and we were outside right by the doors. It takes effort to screw up a few rounds of beers and apps for 3 people, but Mellow Mushroom managed to. I really want to like this restaurant, but I have never had a reliably good experience there and the food isn't great either. I don't know how they stay in business.
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