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  • I have visited the new Strawberry Fields 3 times in the past month and each experience has been a bit sad, but this morning was the saddest of them all. Upon driving up, the door on the cafe side was propped open but the sign on the stores doors said they were closed, yet their hours said they were opened. The lights were all turned off. I tried the doors and they were locked. I walked into the cafe, half expecting that the person at the counter would tell me that the store was closed, as each time I went into the store prior to this morning, there was never another customer. The person operating the cafe seemed a bit confused. I asked if the store was open, trying to assess if I could shop and was then asked "do you have a question?" I explained that the lights are off, doors locked, and the sign says they are supposed to be open. I was told I could shop and check out at the cafe. In the dark, I rummaged through the store to find the items I went in for. In the mean time, the back room behind the cheese counter, had several employees chatting it up, never turning to see that there was a customer, the lights were off and the doors locked. I found my items and went to the cafe to check out. The person at the cafe apologized for the stores amateur performance. He explained that this is not the first time this has happened. Outside of customer service issues, the prices are a bit high. Strawberry fields prices were always higher and for some items, I have been willing to pay the price, but I'm afraid I am done shopping at Strawberry Fields and instead will support other local health food stores. The operation of the store is embarrassing. I don't expect this store to stay open with such high prices, disorganization, and poor customer service. As much as I wanted to see the store survive, it is an embarrassment to the name. I much prefer the co-op, Natural Gourmet, the farmers market, regular grocery stores, amazon, gardening or even fasting in comparison to the experiences I've had at the new and not so improved strawberry fields.
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