Stayed here for one night with my boyfriend who booked it with his points. We were here for a wedding held at the Westin that was twice as many points to book and now we know why!
This place is crazy run down for a Sheraton! We got in early and asked them to call us when our room was ready. At 2:30 we asked if our room was ready and apparently it was but they never bothered to call us. When we finally got there, IT WAS CLEARLY NOT READY! The balcony was wide open obviously to air out the room that reeked of smoke! Smelled like a bbq was going on in there. There was also a large dresser in the middle of the room that was removed from its original location because there was a piece of the wall missing from someone doing pipework behind it. Dafuq.
He called down immediately and they gave us a new room and upgraded us. Customer service was fantastic on that end. It included free wifi that is usually $10/day, free apps in the club room (we never made it to this), free beverages (water and soda), and complimentary breakfast in the morning which is my all time favorite thing about staying at hotels!
I woke up early and headed there while my boyfriend recovered from the food poisoning he got at the wedding. I ate a plate of berries, eggys, and a pastry. I also made coffee and we made espressos to go after he finally joined me. There was also all kinds of breads and yogurt and cereal with oatmeal and various toppings.
The bed was incredibly comfy and I'm glad I didn't bring any of my fancy bath bombs because I would never let more than the bottom of my feet touch that nasty tub. Yuck. Oh and there is a large parking structure and its free parking!
P.S. The Westin was incredible! Stay there instead if that is an option.