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| - Disclaimer: I've been a member since 2013 and this review is for a visit I recently took to this gym after being away using my apartment gym for a while. I also called and took a guest with me for their free 3 day pass. This review focuses on 3day passes for your guests, and my guests initial reaction.
Location: I only come to this location because a long time ago the Henderson one closed down. It's a bit out of the way for someone who lived over by Wagonwheel. Now I live over by Russell and it's about 12 minutes away. It's in an easy to access spot in a nice area.
Parking: Ample amounts and fairly safe, so no need to worry!
Entrance: same as the other gyms, you go in an sign in at the front counter. Luckily, there were 3 people in front to help us with my guests 3day pass, 1 in which I believe I spoke with on the phone to make sure there there was a 3 day pass for new people trying the place out.
PROS:
-They have all you need with multiple of each.
-The layout is different with a lower level and raised 2nd level. (No, they're not directly under/over each other) which is cool!
Classes/personal training/etc.
CONS:
- Not sure if it was just today, but it Seems to be...cleanish, until you're on them, and then you see they're filthy. (ellipticals were so dirty on the bottom with grime that I could see, squeaked loudly, and were hard to use. Could make someone self conscious with all that noise)
-Treadmills made the loudest noise when trying to use that I could hear myself and wanted to stop running. Luckily the other one I went on was okay afterwards. Please check these more often.
-Was hard finding certain machines because I wasn't sure what was up above or below, etc. (she gave my guest a horrible tour) (but I'm sure I'd be fine after going there a couple more times)
-price for new members is much higher here than at other local joints. (But they do have discounts! Depending on company of being added on, etc)
****OVERBEARING SALES PEOPLE. (As soon as we got in and signed him up to try the gym for 3 days, we were directed to a sales lady whose name I will keep anonymous. She gave us a tour that did not let my guest see much, barely gave info about the gym, and then introduced us to her boss and sat us down. NOT a good tactic. Please let people actually USE the gym before trying to sell a membership. Also, please get more informed about other gyms in the area and tell me why this one is any better. I was a sales person for 4 years...I get it, but if you're going to do it-which is already horrible at a gym that could easily sell itself if it's that great- know your stuff and do better than "it's cheaper with this discount we've got because you're blah blah blah"
Overall... my guest will not be getting a membership and I am thinking about cancelling mine.
OR we will just go to the farther locations. Although there were many, the other gym he goes to is much cleaner and the people leave you alone. You didn't give him time to even SEE or USE the gym. You also, as a sales tactic, said we had a 1 day use pass, which I argued was incorrect. I am not okay with dishonesty & needing overbearing sales people to get people to stay or create memberships.
If I stay, I hope they will clean up the place and work on their sales people. Luckily I can just walk by them after entering, but I won't be referring them or bringing guests.
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