Every time I look at my beautiful coat I think of Mr.B. and his lovely group of helpers. I lost my belt to my fabulous jacket and called the company. They told me I had to go to a retailer and they would help me find a belt, I actually have to admit when I called the company they were not super nice, don't get me wrong they were not mean at all just not overly nice. I live in New England so the Boston store is the closest but I do not travel to Boston that often. So I took my jacket with me on my trip to Vegas hoping I could get some help. I was very intimidated going into the store because I had gotten my jacket from EBay and it was a runway sample never making it to the sales floor. I thought I would encounter snobby sales associates that would most Likely brush me off. That is not at all what happened they whisked me around like Cinderella and Mr. B seemed naturally enthusiastic helping me find the most perfect belt. I almost cried because they were all the most fantastic people on earth. That happened about 6 months ago and it's still so sweetly fresh in my mind.