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| - UPDATE: Before reading further, know that the owners did refund me a portion of the costs because I was unsatisfied with their service. For that, I give Maids On The Spot three stars instead of the original two stars.
ORIGINAL REVIEW: They do a good job, but they won't use strong cleaners. If you are paying by the hour, forget it. They use a lot of time with elbow grease. But without the necessary cleaning solutions, they take a very long time.
I walked the house with Dale. I told him I wanted to prepare the vacant house for sale. He assured me he'd send out a crack crew that could complete the work within the day. He said that for most of the cleaning, it would probably come to $500. That included deep cleaning and the windows. The unknown was the cost for removing old painters' tape. So I agreed to handle that as an hourly rate with a single person on that job.
Two women showed up, Virginia and Kim. I was surprised that no third person came for the tape removal, but was told a third person was coming for the windows. As I looked at their tools, I knew I was in trouble. They had only household type utensils. Small vacuum cleaner, small wisk broom, nothing to scrape the tape off with, and generally, household cleaners. The window cleaner did come with a power sprayer for the screens, but only a small razor blade for scraping and I'd describe his window cleaning fluid as pretty weak.
Unfortunately, Kim had a broken rib. God bless her for coming and trying, but she groaned when she moved or bent down, and she moved and bent down very slowly. Not her fault, but is this my crack crew? I'm paying hourly for a crack crew!
The young man who attempted to clean the windows didn't have the chemicals or the tools needed to get off the salt deposits on the outside. He did a great job on the living room window, but many of the bedroom windows actually looked worse after he cleaned them! I could have done that and saved money! and even had fun doing it!
He didn't even get to all the windows and didn't clean most of the tracks. Then he told me he couldn't do any better and had to go because he was scheduled for another job.
On the bright side, they did an awesome job on the kitchen appliances and the counter tops. But even after sweeping the floors and vacuuming the rug (with the typical size vacuum cleaner), there was still loose stuff everywhere.
And the other manager, Bern, said he'd send his crew back again tomorrow, but that it would cost me more than the $500 we already agreed upon. Forget it!
My advice to you: If you only want a light cleaning of your house, this is probably a good service. However, for deep cleaning of more than your appliances, get another house cleaning company that has the tools, cleaners, and manpower to complete the job in the estimated time for the agreed upon cost.
P.S. See my photos of the "after" conditions.
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