I have been a T-Mobile customer for 8 months. I just purchased a new I-Phone 5 from the Shadyside location. Had a 100% great experience with Jen H. Super quick service, transferred all of my contacts, photos ect into my new phone. The store is clean and organized. I also got a buy two get one free on accessories. T-Mobile is one of the simplest companies to deal with when it comes to mobile plans. Thanks to Jen and the team at the Shadyside store! JN