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About: http://data.yelp.com/Review/id/hT70emB_rsoDqWZWhtEHrA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-08-05 00:00:00 (xsd:dateTime)
itemReviewed	The Protein Source
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I'm not one to write bad reviews and I hate complaining but something has to be said. I love the food but the staff is a whole different story. I have been to the new Durango location 5 times now and 4 out of the 5 times they have messed up our orders. It's as if they were never trained on how to do their jobs. There's no process to how they do things there. They have messed up too many times now so I have to say something. I was in line to order and a second cashier came up and asked the girl behind me what she wanted and completely ignored me, that same day my order was wrong. Another time they gave 3 people that ordered after me their shakes and food and forgot to make mine so I had to wait even longer to get my order. My girlfriend and I ordered together, I waited like 10 minutes for my food, was half way done eating and they never brought hers out. I asked them where her food was and they looked at each other like, I don't know, do you know? Shrugged their shoulders and said sorry will have to make it. Waited another 10 minutes. Come to find out, they gave another girl her order to go, the other girl's order was sitting at the counter in a bag, the other girl left and came back cause she realized she had the wrong order, they gave her the old order. I asked for no peppers on my wrap and they put peppers on the wrap. The food also seems to be made a little different each time. They messed up and gave us the wrong shake one time so they had to make another one. The last time I was there, I finally said something and the girl told me to come back in and she'd give me half off. That nice and all but you're telling me to come back in and give you more of my hard earned money. You guys screwed up and I shouldn't have to pay for your mistakes. To the owner: You should be really concerned about the day to day operations that go on in your stores cause you are losing lots of money when they mess up orders like this. There's no way I'm the only one who orders gets messed up. A mistake here and there is understandable but 4 out of 5 times in less than 3 months is not good. Get your staff and your processes in order. The staff isn't very friendly or apologetic either. They also need to be taught customer service skills. Once again, the food is great but if they mess up again, I will no longer go there to eat. We both lose out.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Brian

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