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  • I've stayed here before several times and to be honest, I do like the rooms. We stayed here for our "birthday weekend" since my husband and I were born a day apart on May 11th-13th. He called in for the reservation and was NEVER told that the whole water park was to be closed at 3pm on Saturday due to an event. Well, this seems really poor customer service to me. We stay there BECAUSE we want to float on the lazy river and spend a day using the pools and the slide etc without getting ousted at 3pm. I appreciate that a hotel sometimes books rooms etc, but this seems like a key element to not mention to booking guests. At the very least, we should have been offered a discount, but we were given a decidedly "tough shit" attitude when we balked at check in when we were notified. We probably won't go again despite the fact that we try to do a staycation twice a year at one of the pointe's properties. Just on priniciple. Doesn't seem like a good way to treat paying guests. We have lot of options in Phoenix and alot of properties have lovely water parks. Just to be fair, the property does have generic pools withing their "Wings" but take all the people that would be in the water park and cram them into a small pool area meant mostly for adults that can't tolerate screaming kids and teenagers and what you get is.....not a very pleasant experience for a weekend getaway. I am very disappointed.
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