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| - Long-time YELP fan, first time responder:
Bought a GroupOn for this place. I mean, why not, right? Never had a bad experience in a restaurant in a casino.
What a mistake!!!
Picked up a friend at the airport and decided to stop by and have a late lunch/early dinner. It was about 2:30pm on November 5th, 2011 -- WSOP was in town, it was a beautiful Saturday afternoon, the Rio was booming. I tell you all this because if you didn't walk through the Rio to get to McFadden's, you wouldn't have known any of that.
First impression as we walked up to the "Seat Yourself" sign: Who moved a frat house into the Rio?
If I didn't know what time of day it was or where I was, I would have thought I had just walked into some East Coast bar 5 minutes after closing time, not into a restaurant situated on the main floor of a well-known casino in the middle of the afternoon in Las Vegas.
The place was filthy. Wooden floors that didn't appear to have EVER been swept had food debris and general ick. Not a single table was clean - not one. Chairs were not neatly assembled, but were somewhat pushed up to high-top tables and many appeared to be leaning or broken in one manner or another.
We thought, maybe there was some crazy lunch rush, but no one appeared to even be thinking about cleaning. Of course, all we spotted were two employees - one male (who we noted after about 10 minutes of looking around) and one female (behind the bar who never, not once acknowledged our presence, despite the fact that we were within a few feet of her for our entire unfortunate time in this dump).
There were two people sitting at the bar, three ladies were sitting in a booth to the far back, and it appeared that the entire left side of the restaurant was closed for what appeared to be a party of no more than (maybe) a dozen people.
One male server (about 5'8 or 9" dark hair) walked past my group several times (and I mean within less than a foot of us!) without even looking at us, though we were clearly looking for a place to sit and were trying to make eye contact to ask where we could or should sit since everything (including the tables in the closed off area) was littered with dirty plates and dirty napkins and ...well... dirt. I mean, he literally was avoiding bumping into us, but refused to look any of us in the face, just kept sliding right past and ignoring us.
FINALLY, after the fourth passby, I spoke up to ask the server where we should sit. He continued to awlk past without stopping, waved his arm around (at all the dirty booths) and said, "Anywhere." He didn't offer to clean the tables, say hello, or anything of that nature.
We spotted a booth in the way back corner next to the three ladies that appeared to at least be free dirty dishes now, as a busser appeared to be cleaning some of the tables haphazardly. So we made our way there.
First impression of the menu: Are they for serious with these prices?
$13 burgers in a place where what appeared to be a sports seating area (though we don't know as it was closed off to us) was furnished with visibly stained (from 20 feet away) and cruddy furniture that you would find either in the previously referred to frat house or college dorm shared space? These people are out of their mind.
Of course, the only reason we had a menu was cause they were on the table, not because we were EVER greeted.
As we looked over the menu, the bartender (short blonde girl) came around and either gave or took a check from the three ladies in the booth directly next to us. She never even looked our way, despite my son stating quite loudly how thirsty he was and my promising to order him something as soon as the "nice lady" (who I was looking directly at) came over to us. With that, the bartender looked me in the face, turned around and walked all the way back around the bar to the other side and continued her excellent job of ignoring us.
After continuing to wait another 5 - 8 minutes, we decided to leave. No one said a word to us, though we, again, were passed two more times by the male server and we walked right past the bartender behind the bar (who was clearly watching us leave as well).
And who am I? Or who made up my dining party?
My husband is a professional chef, my friend visiting is a bartender in California, and I've worked as a corporate trainer at two major national chains over the course of a 12-year period in the restaurant industry spanning the East Coast as well as in the Las Vegas region.
I will never return to a McFadden's anywhere. Seems like everyone on here appears to agree. Guess I'll donate my GroupOn to the next person who panhandles at my car.
What a waste of money and time!
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