Yes. Yes. And Yes.
I called in the morning to set up an appointment. I didn't ask for anyone in particular, just someone who had time to dye my hair. I ended up with an appointment that day with James. I showed him a few pictures, we talked about it for a good ten minutes, chose a color, and started. He gave me exactly what I wanted. I'm really happy with my hair and the service that went along with it. I recommend this place! Definitely going to go back.