I ate here many times, but today I discovered GLASS, yes GLASS shards in my drink. I notified the staff immediately to which they responded they will cover my drink and my kids. I stated I am not paying for this meal, eventually the manager had to call to make sure it was ok to cover the cost of the meal. I cannot believe this... my main point for writing this is to document the fact that I was dismissed and looked at simply as a dollar sign and not a human being. My fear is that I did swallow a shard of glass and could be seriously hurt. I'm never eating here again, if you do check your food and drinks for your own safety. I know I will check every time from now on, I cannot believe this actually happened. No, I'm not a disgruntled customer. Please be careful.
5/26/18
Rick,
No one contacted me other than your post. There is no ticket, I did not pay for the meal. I'm not sure what could be done to fix it other than to check your equipment and properly train your staff. As for me as a customer, you have done nothing to rectify the situation.