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| - There is no doubt that the kitchen here can produce some outstanding plates, with fresh ingredients full of flavour. Problem is that service is spotty and the kitchen can, at times, be inattentive.
We arrived on a Tuesday evening at 7:30, with reservations and had to wait a minute or two before we were greeted. The room was about three-quarters full, and we decided to pass on the reserved table to sit at the counter, with a great view of the kitchen. The hostess provided us menus and then we sat, ignored for about 10 minutes before the server arrived to greet us and offer water. Another 15 minutes before the server returned to take our order. Twenty-five minutes in and we had water. No offers of bread or olives that we could see at other tables. About 15 minutes after we placed our order our antipasti arrived, clams and mussels. Only none of the mussels were open so we had to send the order back. When the redone order of clams and mussels arrived we finally had something to eat, 55 minutes after walking in the door.
The second order of clams and mussels as well as the rest of our dinner tasted great. The pasta courses (risotto and gnocchi) were outstanding as was the main course (bistecca with green beans). We skipped desert and coffee.
Our server was friendly and knowledgeable, but disappeared for long periods of time. And the floor manager stopped by several times but was never helpful (e.g., asking us if we needed more water just after we had refills or offering to decant our wine when the bottle of three-fourths empty).
If the service matched the food this would be a five star experience.
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