I don't know what happened with Matt but they were great to my friend.
he ended up getting a Specialized hybrid for the purpose of commuting. Their selection is a little small but they carry a few good brands (Trek and Specialized) as well as a good selection of tools and maps/books.
The sales people were very nice and put his bike together on the spot real quick. They are a good small business and are a little more accessible to the aspiring bicyclist than the big boys and junk shops.