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| - i shipped 7 boxes. Five arrived. No one picks up phone at several cities when I call to see if package was inadvertently dropped off there. If they don't pick up phone, they put it into a "busy signal" and never answer in Brooklyn, New York and Las Vegas, Nevada. A box going from NY to California should have shipped to Chicago and then onto California, but was instead shipped to texas, then tennessee and back to chicago and lost. Another box shows on tracking that it never left New York, So we are out our possessions. Calling every station between New York and California to see if the boxes (easy to identify with orange writing on them) were sitting around. I think the independent bus depots just steal the stuff. I asked if they have video security to see what happens at stops and they said i"I don't know". You would think they would have some security. There was a security guard when we shipped and where we picked up, so there should be some accountability. When I asked for tracking to see if they can locate boxes, employees say they are going to call back. It never happens, and I called and talked to several employees. They should have to publish their loss history. DO NOT SHIP WITH THIS COMPANY. It's cheaper, but not if they loose all your stuff. Boxes that did arrive were torn open (my personal files/tax records arrived-no value-ha!). Boxes looked like they were pilfered, so they knew what they were stealing ahead of time!
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