We had to leave this office because our insurance changed. They gave me incorrect information about being able to take our new plan and didn't seem to care that I had to take my two girls to a new doctor as a result. Ok, fine, no need to care about two random kids I guess. But now, nearly a year after leaving I received a phone call reminding me to schedule a check up. I called to say my daughters have long since left, and was met with an abrupt apology. A few weeks later, I receive a post card as a reminder. I guess it was a blessing in disguise that my daughters' records are no longer being kept by this disorganized group.