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  • 2nd visit in two weeks. Honestly our first visit was great. Tim our waiter was fantastic and the food quite good. It was for that reason that we returned today. Reservation for 5pm to make the hockey game by 7 it's a 7 min walk. Plenty of time. Not. 45 min for salad to arrive. But no soup we ate while the rest of the party waited. Then another 45 min for dinner to arrive. No time to eat and make the game. That is a full 90 mins for pasta to arrive at the table. Box it up we need to go. Had to complain 3 times to get any where. The GM was kind enough to respond to let me know that customer service is important. Out first experience was 5 star . You do have some good wait staff and not every experience is good. The waiter was new, not his first night but still rather inexperienced. Ultimately if the orders are not placed with the kitchen then food does not get made. Our first complaint was to the waiter. That was the reminder that oops he has not put in the order. Second complaint 30 mins later still no food we got salad but no soup. Waiter explains that the kitchen was out of soup. Bring this to the attention of the waitress helping the first waiter we get an eye roll and an offer for more bread. Still no food . It's been 90 mins since we sat down . Same waiter has served the guest beside us . They had soup and salad and dinner and ordering desert. Request to speak to the manager. We wait and wait . 10 min goes by and the manager arrives as the food is being served. He apologizes and offers to adjust our bill. No time for desert or even to finish eating . It's been almost two hours. Check arrives no adjustment. No charge for feast that should increase portions because it is not available for dishes other than pasta. So for our poor experience the offer is to remove a charge that we should not have paid for in the first place because it was not available. As I said customer service needs work.
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