What a rude custimer service! I was in a mood for chicken and I was kinda rush so I decided to go for the drrive through. I know that I have a very strong accent, that's why the guy who took order misunderstand my order from 4pc chicken to 12 pc. I have said sorry for all the unconvinced, he said I'm good and then handed me another box WITHOUT plastic bag, no napkin and ketchup as well. Very disappointed.