| rev:text
| - I've shopped at Fletcher Jones Toyota for about 10 years, all together, my family has bought 4 cars (cash) from their company since 2004. I even have a loyalty card. And we have done maintenance with their company for years. Therefore, I know the service and only now do I know how inconsistent they are.
I go to their service department for almost everything and the service so far had been okay. I've done complete car maintenance for upwards to 600$ so take notice that it's not the price that upsets me.
Today, I needed to get some maintenance and decided to go in before the rush. I got Scott who was prompt and understanding and told me my water pump was broken and it would cost $315 to fix it (estimated price).
I said okay, so went on my merrily way home to wait for the call for the estimate. He calls me 2 hours later and tells me that it will cost 650$.. wow, nice price jump... but okay, I need to think about it and look around for prices. Then he calls me and tells me he talked to the manager and that he got an hour taken off of my price so it's now 475$.
This is definitely what irks me.
It's nice to see that it is so easy to take an hour off my service cost, shouldn't you charge on the amount of hours you did service on my car instead of a pretend price where you take pretend hours off.
I said, okay.. since it's convenient and I don't really want to shop around right now, I'll do it for 475$.. for everything right, with oil change? He says yes, everything.
He calls me to pick up my car, I go there and guess what. The price is 530$ now. OKAY, ticks me off. I discussed with him that he told me it was 475$, which I may note, wasn't even on the receipt. The oil change was added individually, and all of a sudden, he mentions tax. What the hell, I asked you for the complete price.
Not only does he make it seem like he's doing me a favor, but he acts like he took so much money off of my price. That I shouldn't be upset at all, totally disregarding my concern of the price change by reiterating over and over that he took so much money off my price, that he talked to the manager specifically for me. He made me feel like I was inconveniencing him, COMPLETELY. I could have rolled my eyes so far into my skull that they would have disconnected and fallen out of my anus.
Guess what buddy, if you told me you added 100$ to my charge, I would have taken my loss and gone to Sun Auto or Autozone. So shady, changing the price when I'm not there and when I'm there, I have to pay it.
They have definitely lost my business and I'll be telling my entire family not to go to them anymore. So inconsistent, shady, and disrespectful in terms of how they treat a loyal customer. They're adding charges like it's a fad, don't go there.
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