My second time with Denali, first was this spring for a wash machine. Made my appointment several weeks early to coincide with me being home as I a gone a lot. Time came and went, no show. After my week at home, still they could not make it. Had to have a neighbor meet them, still did not communicate well with him, but finally got things taken care of.
Now my AC is out, called for appointment and was scheduled for this afternoon. As I predicted, no one showed up or called. Their office was already closed at 4:50 PM, website says open till 5. Needless to say, I am getting on the phone to find someone else.
These guys don't seem to care about earning repeat customers. First problem I can get past, second time--- shame on me.