Never had problems getting help at this location- until today. I purposely did not go to Home Depot and it's only a mile from my new home. My old house was closer to this location but I drove 7 miles to come to it because I genuinely needed help. Problem was, no one was there to help me with screws for my closet rods/shelving. They fell two weeks ago and my clothes have been on the kitchen table since. I finally had time to fix it so off to Ace I went. I tried myself for 10 minutes to locate the screws but didn't really know which ones I needed for this project so I looked for anyone that could help. No one was around. I even went to the register and asked them to send someone for me- nothing. 5 minutes later, I went to paint and asked the same thing...nothing. I left the store after 25 minutes. Highly disappointed guys. You dropped the ball and it's time for me to take my project elsewhere. Now I have to wait for yet another day where I can repair the closet.