I'm sad to read reviews about negative service here. This was my favorite bakery during my college days when Yelp did not exist. I always grabbed a loaf of pecan raisin before I went home for the holidays. Or I would slowly drive-by to see if they had creme brulee. Or I'd stop by and grab a sandwich while running errands during my lunch break.
I still try and stop by whenever I'm in town. They are closed on Sundays and Mondays, I believe. The frustrating thing is that they don't necessarily have what I love when I visit. The huge palmier cookies are still top-notch. I tried the pumpkin cookie (which is more like a flattened cake) and wasn't a fan of the cream cheese frosting. I wish they had sandwiches but it was Tues morning. I was always surprised that Urbana would have such a fine patisserie...