Yesterday i got a call from daycare that my son was in hysterics because his ear hurt. I called and was told to come down and they would work us into Dr. Brewster's schedule. My little guy was cried all the way to the office, while checking in and waiting. We did not wait longer than 5 minutes before getting called which was probably a relief to everyone in the waiting room lol. Dr. Brewster was personable, gentle and kind during my son's exam. He even chuckled when my son self diagnosed an ear infection. (He was right btw)