Bowtie Bridal has the best customer service! I did not purchase my gown from them because they didn't carry the designer I wanted, however, they allowed me to store my dress in their shop and get all my fittings and alterations, and preservation done there. I even had some bling added to the dress!! They were very accommodating. I got my dress in New York and had no where to get fittings done until I contacted BowTie Bridal. I highly recommend them for future brides. They are very nice women who work there and really care about making you look beautiful on your special day. :)