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  • The first visit to Burger 21 was fantastic. Top notch customer service and delicious, juicy burgers. We ordered the Black & Bleu and Tex-Mex Haystack burgers. The combination of rich bleu cheese and salty/smoky bacon on the Black & Bleu was awesome. Definitely a heavy burger though, a good one to split with someone. The Tex-Mex Haystack was the favorite of the night. The guacamole tasted fresh and the flavor combinations were spot on. We also tried both traditional and sweet potato fries. Both seasoned well and cooked perfectly. The shakes are hands-down the best in the area! A-mazing. We had the bananas foster and chocolate malted milk ball. These shakes are what dreams are made of! Delicious and not overly sweet with the flavors really carrying through. And there wasn't any artificiality to the flavors. The second visit was disappointing. This time we tried the traditional fries with the cheese & ale sauce. It came out quickly and it was delicious. The sauce was a great consistency, not too runny or heavy. Our order was slower to come out and when it did finally reach our table it was the wrong burger. The staff were quick to help but then we waited another 25 minutes for the right burger. At this point we had eaten all the fries and sauce and decided the burger was a lost cause. I went to the counter to get a refund for the burger, at which time a waitress brought over a to-go container which supposedly had our forgotten burger in it. The staff did go out of their way to make up for our disappointment. They gave us coupons for our next visit and voided our entire transaction for this visit while offering sincere apologies. To top the experience off, when we got home we found out the burger in the container was also wrong! lol. But our first experience with this place was so good and they were very genuine in their attempt to make up for this experience that we will be returning for a 3rd visit, at which time I'll write an update/follow-up review.
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