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| - Unsanitary practices a turn off.
We had always liked this place before our LAST visit on Oct 14, 2013. We had just ordered, when a woman returned a milkshake that she and her child had both been drinking from to the counter. She said her child did not like it, and to make it more palatable for her (the mother), she wanted vanilla ice cream added to it. To our surprise, the server took the plastic lid off their drink, poured it back into a metal milkshake canister, added ice cream and proceeded to reblend it. When I told her I thought it was not right to put milkshakes that had contacted their mouths back onto the common blender, she said that she could see my point, and it was not a common practice, but she was doing it "just as a favor to her". The immersion blender parts that hang down might be rinsed off, but are not sanitized between milkshakes, and she could not even seem to find any sanitizer around that she could use when we talked about that. We canceled our orders, and I emailed the owners, hoping for an assurance that they would take corrective actions to make sure it did not happen again, but after 3 weeks, no one has gotten back to me. Thus, I have to assume that they do not care. It seems that if they made the milkshake wrong, they should start over with fresh ingredients, and if the customer is just picky, they should still have a policy that is sanitary, rather than contaminating the equipment with someone's half drunk milkshake. Needless to say, we both lost our appetite for milkshakes from this place.
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