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  • I wish I did not have to give a star. Don't order delivery from here. When it arrived at the hotel the pizza was cold. Minimum order is $35. Ordered $40. Both pizzas were cold. Cheese not moving even the grease was dormant. Call to get it rectified and Vava/Vera offers to refund $10. We arrived from out of town with hungry young children. Now on our way to take them back to them to get our money back (Update: she says not to return them because they are closing). Ridiculous. Tried to say it says 45-60 minutes and this is the reason they were cold. I understand the wait time to make and deliver. She said it should have taken her delivery person five minutes to get to our hotel. She shared, she watched him leave fifteen minutes before. My adult daughter found the gentleman on the elevator. We gave him a tip for food we can't eat or heat up, without it being a soggy mess. Stay away if you are ordering delivery. Update: They said I shouldn't expect delivered pizza to be hot. Really? Offered to refund money(2/17): no refund Manager (2/18) : said pizza may not be hot when delivered. No refund Yelp: (2/18) manager said if we return food he'll refund. Too bad we returned home, four hours away and left their pizza in room 417 at the Renaissance.
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