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| - We had been looking into getting soft water for about a year, and actively searching for approximately 3 months. Did all of the usual: tried to educate ourselves with the product and then looked for someone who would be able provide what we wanted. I immediately noticed that the vast majority of the companies do not publish their prices for the units. This seems a little odd because the internet being what it is, you can always find a review or something where a customer publishes the price, so its a little ridiculous that companies try to hide this.
AHW is obviously different, publishing their prices and being very open and honest up front. It's obvious why they publish their prices because you will notice a massive difference between AHW and places like Kinetico, which have units for $4,000+. AHW's prices are certainly in line with companies that do not saturate the market with advertising (about $1300), but since they had good yelp reviews, great warranties, and a website that allowed us to actually plan the cost, we gave them a try, scheduling for April 1.
The process was as painless as it could be, and exactly as advertised. First, and this is a massive sign on whether a company values your time, they arrived when they said they would. I had to take time off of work, and they showed me the common courtesy of being prompt. Second, the guy who got out of the car was the owner of the company, Tom. He evaluated our situation, gave me a quote which was really a formality since they publish their prices, and had a guy over to our house within an hour.
Gerardo arrived at the house, again on time, and he had my phone number and gave me the courtesy of keeping me informed. He was exactly what you would want: completely professional, polite but to the point to get the work done and get us set up. Nice little touch that lets you know you're dealing with good people: he noticed the frame to my attic access was loose and just needed to be nailed in better and asked if he I would like for him to fix it quickly. Leaving a work site better than when you found it is pretty impressive. Attention to detail, polite, professional, that's 5 stars every time. Thanks Gerardo (and Tom)!
I don't recall the time but it was about an hour and the process had started for soft water. We've had the unit now a few weeks and we are already saying how we can't believe we went all these years without it.
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