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  • Saw the complaint and backlash about the posting about BK last week. Decided to check it our for myself and heres how it went. Went in the the lobby at 12:18pm on Sunday and waited for 4 minutes for someone to come out to the counter and take my order. When asked what I want I said " A number five with onion rings for here please". I was asked again what I would like and I relied " A number five with onion rings for here please." She was typing in my order and said is that to go? Huh..... I replied for the third time it was here. She finished my order and handed me my cup. As a note I was the only customer in the place and no one was at the drive through. I proceeded to get my drink and the machine just kept dispensing the soda, I had the bang the button three times to get it to stop. My order was filled and I had to go back to get the french fries replaced with onion rings as ordered (3x). The place was dirty, the drink area was a mess, the ketchup station was overflowing with ketchup. My burger was coved with enough mustard that I did not finish it. As i wa getting ready to clean up my tray and leave another customer came in and waited for service. He yelled twice for someone with no response. the only person visible was the cook and he couldn't help because his language skills were very limited. I left and went to my car and returned to take a photo the windows sticker that said we want to know how we're doing. The man was still waiting alone at the counter and by this time is was almost 7 minutes. I logged into the website on the windows sticker only to get an error because the page had a programming problem on line 1 of the code. There was no excuse for the place to be a mess, there were no customers and only 1 car went through the drive thru while I was there. Why did I not lodge a complaint with the manager? I didn't have a whole afternoon to waste trying to find someone.
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