After I submitted my review the management team contacted me, letting me know that they had taken my comments seriously and implemented a change in how they staff the lunch hour. The generously sent a gift card, and with that, my co-workers and I went back two different times at lunch and noticed the difference in service.
I really appreciate the desire to correct the customer service issue, and that they took it seriously enough to ensure I would come back. I can only say good things about this location and the management. We now come in almost on a weekly basis for lunch.