Started off with a basic message with Yelp. I described the issue and was given a basic diagnosis. Well he was right. I dropped the Phone and grabbed lunch. Came back and it was done. Not only did he fix the speaker issue I had, he cleaned up the phone. I was very impressed with his knowledge of the phones and how quickly he solved the issue. I've used CPR in the past but was not happy. $42.00 and bam I'm out he door all good