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  • This place doesn't even deserve 1 star. My boyfriend and I came in for lunch today (like most people, we are allotted 1 hour for lunch out of a 9 hour day). We arrived at around 12:20, were served water, and the waitress disappeared for several minutes until we asked her what time it was at 12:32 because we had left our phones in the car. She was very cold in her response, as she had been when I asked her what her favorite sauce for the wings were, but we had hoped she got the point that the we were in a bit of a hurry after asking her. About 10 minutes after that, we asked her to go ahead and put our food into a to-go box because we were crunched for time. At that time, we saw her walk up to the kitchen to ask for a box, and the kitchen looked very puzzled. We realized that she had forgotten to put in the order!!!! We saw everything unfold and were hoping she would come and tell us what we already knew about her forgetting to put in the order and maybe offer up an apology, but that was NOT the case. We waited about 10 more minutes until it was after 12:50 and went to the kitchen and told her to cancel our order. She was DUMBFOUNDED and instead of offering an apology and telling us that she forgot to put our order in, she said "but it's almost ready!". We told her we needed to get back to work because we were going to be LATE and only then did she coldly utter a "sorry". I was in a hurry to get back to work, and I called the manager to explain what happened and all he could say was "sorry, she forgot to put in the order". NOTHING was offered in return for this horrible experience, not a free lunch, drink, NOTHING. I don't think I would even use it if it was offered, I would NEVER give a place with this low of standards and customer service one penny. I guess that they don't realize that people with full time jobs only have one hour for lunch. After reading the reviews though, it seems like people have had the same experience with horrible customer service and waitresses that would rather be anywhere else but serving you. If you have all afternoon off of work to eat wings and chicken fingers and enjoy being talked to like you are stupid by the waitresses, this is the place for you!!!!
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