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  • Four and a half stars would probably be more suitable for my review since it's only the third best place to shop for value in its own parking lot, but since its return policy was so liberal and there's an abundance of hard-to-find brand names, I give it 5. I think other reviewers are confused as to what kind of store this really is. This is not an outlet store and this is not a store where something you liked on Tuesday they'll have more of on Friday. This is a store that sells new (unlike Last Chance in Phoenix) merchandise that is of a previous year or has expired its shelf life in Nordstrom department stores. Because you cannot find your size or color in something you like or because you liked something last week and now you can't find anything is not the fault of the store. This is not a mall store. This is a right-place-right-time store. Find your item in the right size and acceptable color and grab it at a discounted price. Sometimes I do more browsing at Norstrom than actual buying. It's that kind of place. Walk to TJ Maxx and Ross so it's not a wasted trip. The clientele of people that shop at The Rack are also of a higher class. This place could easily look like a Ross Store with all the shoe racks, but it doesn't. Aisles are clean and uncluttered and shoes and clothes seem to stay in their proper places. Employees are consistently walking around restocking things or fielding questions and The Rack puts an appropriate number of people at the registers so that lines move quicker. A few years back NR was very liberal about items it took back. Translation: It took back used items as well as items that didn't even come from Nordstrom. I've heard this from multiple sources, including an employee. Imagine pulling a shirt out of your closet you got from Target and taking it back to a different store for a credit. NR took these items and shipped them to Last Chance, a store on Camelback/Highland that sells new and used merchandise with no chance of returning or exchanging--hence the name. The Rack is not as liberal on returns as it was but it's still a great place to shop. High end brand names in shoes and clothing, a clean store that's easy to move around in, register lines that move and very attractive female customers.
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