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  • Unbelievable... 1. In customer service the first answer that comes from a service mouth is NEVER no. Don't get Shannon as your waiter. I asked if they have avocado so I could possibly order as a side and Shannon's answer was NO. They have guacamole but not avocado. How about saying, I can definitely check and I will be right back, however the answer was NO. 2. Irish mule?? Shannon's answer NO, it's not on the menu. 3. We ordered a drink for a gentleman (it was his birthday) who arrived with 8 guest who sat at a long high top table next to us. We thought it was nice gesture. Shannon then came back to my husband and asked what we ordered, my husband replied, then Shannon mimicked. 4. Husband steak ordered NO pink, it came pink. 5. General manager came to see how our night was going at the very end. We explained being a business owner ourselves that customer service is #1. As we continued into detailed he said he understood, he would have got me the avocado and the Irish mule.. But that was it. As the last line of defense this manager did not save the game. LOST! After more then 200.00 this guy didn't offer a thing. No drink on us, no desert, nothing! I was so perplexed. Restaurant business is hard enough to service. If you ever want to go here, ask for Taylor. Hopefully he is the manager by the time you get there. This guy is educated, well mannered and I know he would of handled this situating like a charm. If there is one reason we would ever think of returning it would be because of Taylor on staff and a different manger working. This was our first visit. We came here after visiting from Lake Norman, wanted to experience something different and followed reviews. First impression, the cellar was a very cool atmosphere. We would have loved to experience this place as a date night but it was a random stop by. They have to fix this!
http://www.openvoc.eu/poi#coolReviews
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