I wanted to write a review because I am as well someone who reads reviews before booking an appointment. I purchased the Groupon before I even looked up her on Yelp. I want to note this is my first time getting eyelash extensions, but I love wearing big falsies. The Groupon i purchased was for a classic set, (which is not usually the type of lashes i would go for) but if you want something natural and elegant than the classic set is perfect for you. I had no problem reaching her via text. Although I had texted her 2 weeks before and 2 days before my appointment she changed my time of my appointment, which really didn't bother me. She is really friendly. She explained the whole process, and mentioned if I had any issues just to shoot her a text, as she can get back to you quicker through text. I love the eyelashes, I got them done on March 7th, I have had a couple eyelashes fall off but I'm assuming that's ok.