The coffee can be great, but it usually is not. I use to think I knew who could pull a good shot..now it seems more of the yahoos that work there just can't pull it off.
Sorry for the bad review sam, but between the poor customer service, over the top antics (ie. read tweets regarding parking in the bike lanes and blog post on credit cards) I now avoid this place. I am an espresso snob, but would rather drink a tim hortons coffee then have to put up with the terrible service.