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| - Got a great deal on a new car, but the window tint as part of the "Value Package" was done carelessly. There are two noticeable bubbles on the back glass of the vehicle, and the tint on the rear driver side window ends about 1 inch under the edge of the window itself. There are also numerous other imperfections in the tint around the vehicle. The actual tint film itself has to be one of the cheapest on the market too. I planned on having the vehicle ceramic tinted, which has an unlimited warranty, by a professional who has tinted my other vehicles immaculately. Now I have to pay extra to have the inferior tint ripped off and replaced with the ceramic.
Even though I got a good deal on my car they still have some tricks up their sleeves just like any other dealership, so just beware. At first they attempted to sell me a "new" car with over 900 miles on the odometer!!! When I asked about the miles Molly explained to me some type of loophole in the law that allows the employees at the dealership to put miles on cars, but as long as the car is registered to the dealership they are allowed to sell the car as new once they are done using the car.
I did some research and found that a good portion of their overall "new" vehicle inventory has a significant amount of miles on them. Some ranged from 300-900 miles yet they were still being sold as new. How many employees get to ride around in free cars?? Or maybe they were loaners. Either way, they shouldn't be listed as new! Doing more research, I've also found some honest Nissan dealerships that sell cars with just 100 miles on them as used. This is the way it should be. In fact, my "new" car had over 50 miles on it. In my books, a new car should have less than 15 miles-no more than it takes for transportation purposes. I really wonder how my car attained the extra 35 miles, probably employees joyriding! My main concern with these extra miles is how the car was driven since the vehicle was still in its crucial break-in period. If an employee decides to take a 300hp car out for a joyride, or if my car was given as a loaner, I doubt the person driving is going to take it easy on the engine knowing it's not their car. When I purchased my other two vehicles from other dealerships, one had 9 miles and the other had 11 miles. This was the type of mileage I was expecting to see on my "new" car, but this wasn't the case at Coulter.
Another thing that was a bit irritating was the amount of time I spent waiting. I made an appointment with Molly, and showed up 15 minutes early. I didn't leave until another two hours later. The first issue was with the finance department writing up all the papers. Even though I was paying in cash it still took them over an hour to write everything up. Once I signed all the papers with the finance department, I had to wait at least another 30 minutes for the detailing team to get the car ready. Why couldn't they detail the car while I was waiting for the finance department? I gave the finance department a cashiers check so I didn't have to wait to get approved for anything. Molly and I made a deal over the phone and I made it very clear to Molly that I was going to buy the car before I arrived at the dealership. I also told her that I would appreciate it if she would have everything ready for me when I arrived so I could tend to other things on my very busy schedule, but that didn't happen.
The only two upsides to my experience at Coulter was the price I paid for the car, and the salesmen I dealt with. They tried their best to keep me entertained through all the waiting. If it wasn't for these upsides, I would have probably given them 1 star.
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