BEWARE!!!!! These folks are somewhat decent on the phone however, in person they do not care what you have to say, get out your checkbook, or wallet and that's all they want. The absolute worst customer service I've experienced in quite some time. Parts department was good however, the service department staff needs to be completely flushed, and filled with folks that do care about customer service, and listening to what the CUSTOMER is requesting. Brand new 2017 $15,000 motorcycle brought in for service, and they didn't even do the complete service. However, they did give me a Cousy cup, and a T-shirt three sizes too small for my troubles? LOL this place is a horrific joke. I had to use the service department because I was under contract... If you must go to Ridenow... Go to the surprise location the service department folks are top-notch professional and will take care of you from start all the way through the finish line.