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  • I came in the store because the large amount of clearance items in the front enticed me. However, once I got in......most of it was crap. However, I did manage to find a couple things. The reason for my poor review was the confusing customer service my family received. At first, I found a bracelet that I liked so I went to the register and paid for it. While at the register I noticed that they had coupons for $10 off $50 however I didn't expect to be buying enough stuff to qualify so I just paid for my bracelet and thought I was calling it a day. Then, I noticed my mother was purchasing a couple of items. I also found a sweatshirt on clearance that I really wanted. I realized that if we combined the items , we would be at a total of $48; which is just shy of the $50 required for the discount. So I nicely asked the cashier to return my bracelet so that I could re-buy it along with the other items together. I thought this was a simple request and as there was nobody waiting in line behind me, I figured I wasn't really holding up a line. The cashier offered my mother the opportunity to open up a Sears credit card in order to get an additional 15% off plus an additional $15 off her first bill. He also told us we could use the initial coupon I had spotted at the register for $10 off $50. Once he got the credit card all open and charged the items to our card, he then takes a closer look at the coupon and tells us it is not valid until next week. I thought that was pretty deceitful. It shouldn't be at your register if you can't use it this week. I don't plan to come back next week and didn't need to return the bracelet if we weren't going to get the additional $10 off. And then, when I looked closer at the receipts, I realized the cashier never credited the bracelet back to my credit card. Instead, he applied it as a credit towards the new purchases, which means it is still charged to my credit card and it never even would have gotten our total up to where it needed to be if the coupon had been valid. store gets 2 stars because I like the items we got but I didn't like the confusing processes at the register.
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